Frequently Asked Questions

Download the Snaplii app, tap Create Account, enter and confirm your phone number, agree to the Terms of Use, and verify the code we text you. Your wallet is ready in seconds.

You must be at least the age of majority in your region and provide a valid mobile phone number. Each phone number can be linked to one account.

For your protection, accounts may be temporarily locked after multiple failed sign-in attempts or when we detect unusual activity on your wallet.

Follow the in-app prompts to re-verify your phone number. If you still cannot get in, contact customerservice@snaplii.com and our team will help you regain access.

To keep your balance secure, Snaplii may ask you to re-verify periodically, or whenever you sign in from a new device.

Open the app, go to Profile, and tap Edit to update your name, email, and other details.

Go to Profile then Account, select your phone number, and follow the verification steps to link a new number.

Open your Wallet, select the gift card, and use its code, PIN, or barcode at checkout, online or in store depending on the brand.

Your e-gift card appears in the Wallet tab of the app immediately after purchase.

Instantly. Your card is delivered to your wallet the moment your purchase completes.

Snaplii Cash never expires. Individual brand gift cards follow each brand’s own terms and conditions.

Open the card in your Wallet to view its current balance at any time.

Open the card, tap the options menu, and choose Archive to hide it from your active wallet.

Go to your Wallet settings and open Archived cards to restore a card to your active wallet.

Gift card purchases are final for a change of mind, but every eligible order is covered by Snaplii’s 120-Day Purchase Protection: for 120 days from purchase we cover cards that are not active, cards with an inaccurate balance, and cards delivered as a different brand than ordered. Full terms are at snaplii.com/purchase-protection. If something is wrong with your order, contact customerservice@snaplii.com and we will help.

Yes. For bulk and corporate orders, reach out to our team at customerservice@snaplii.com.

Contact customerservice@snaplii.com as soon as possible with your order details and we will help correct or resend it.

Snaplii accepts major credit and debit cards, plus your Snaplii Cash balance at checkout.

Make sure you are entering the full code. If it still will not redeem, contact customerservice@snaplii.com with your order details.

Use your gift card at the issuing brand, online, in-app, or in store, according to that brand’s acceptance.

Reloading availability depends on the brand. Where supported, you can top up from the card screen.

Snaplii gift cards are digital, and linking external physical gift cards is not currently supported.

Snaplii Cash is your spendable balance in the app, like cash that never expires. Earn it as cashback and use it at checkout like real money.

Yes. Snaplii Cash adds up with every purchase and compounds over time.

Your Snaplii Cash balance is shown at the top of your Wallet.

No. Snaplii Cash never expires.

Snaplii Cash is used for purchases within the app and cannot be withdrawn as physical cash.

You earn a percentage of each qualifying purchase, typically 5 to 12 percent, credited instantly as Snaplii Cash.

Coupons live in the Coupons section of the app.

Yes. Each coupon shows its own expiration date in the coupon details.

Apply an eligible coupon at checkout in the app to get the discount.

Coupons apply to in-app purchases. In-store use depends on the offer’s terms.

Some coupons have brand, minimum-spend, or category restrictions, which are shown in the coupon details.

Share your referral link from the Invite section of the app. You receive your coupon package when your referral qualifies.

Yes. Referral coupons show their own expiration date.

Referral rewards are issued once your friend signs up and completes a qualifying action. If yours is missing, contact customerservice@snaplii.com.